Shipping and Delivery Policy

Fitness Deciders is a Pakistan-based manufacturer and exporter of custom bags, fitness gear, vests and men's apparel. We ship samples, wholesale orders and custom-manufactured products to customers internationally.

Shipping arrangements may vary depending on the product, order quantity, destination, production requirements and selected shipping method.

1. Order Processing & Production

Standard Orders

Orders for available products are generally prepared for shipment within 1 to 3 business days after payment and order confirmation.

Custom & Private Label Orders

Custom, OEM and private label orders require additional production time.

The estimated production timeline will be confirmed during the quotation and order confirmation process based on:

• Product specifications
• Order quantity
• Custom materials
• Branding requirements
• Packaging requirements
• Sampling and approval
• Production schedule

Production will begin after the required specifications, artwork and other order details have been approved and the agreed payment has been received.

2. Shipping Methods

We offer international shipping and delivery through available logistics partners and carriers, depending on the destination and shipment requirements.

Shipping methods may include:

• DHL
• FedEx
• UPS
• International courier services
• Air freight
• Sea freight
• Other suitable freight arrangements for larger commercial shipments

The available shipping method will depend on the destination, shipment weight, dimensions, order quantity and delivery requirements.

For bulk and commercial orders, we may recommend freight shipping rather than standard courier delivery.

3. Estimated Delivery Times

Delivery times vary depending on the destination and shipping method.

Samples & Small Shipments

International courier shipments may generally take approximately:

3 to 10 business days

Bulk & Commercial Shipments

Air freight and sea freight delivery times vary considerably depending on the destination, freight method, customs clearance and carrier schedule.

The estimated shipping timeline will be communicated with the quotation or shipping confirmation.

Please note: Shipping estimates are not guaranteed delivery dates. Delays may occur due to customs clearance, carrier delays, weather conditions, public holidays, operational disruptions or other circumstances outside our control.

4. Shipping Charges

Shipping costs are calculated based on the requirements of each shipment.

Factors that may affect the shipping cost include:

• Destination country and address
• Package weight
• Package dimensions
• Number of packages
• Shipping method
• Courier or freight provider
• Order quantity
• Customs and import requirements

For custom and wholesale orders, shipping charges will generally be quoted separately based on the actual shipment requirements.

For smaller orders or samples, available shipping options and charges will be provided before shipment.

5. International Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage charges or other fees imposed by the destination country.

Unless specifically agreed otherwise in writing:

The buyer is responsible for any applicable customs duties, import taxes, VAT, clearance charges and other destination-country fees.

Fitness Deciders is not responsible for delays caused by customs authorities or for charges imposed by the destination country.

Buyers are responsible for ensuring that the products can legally be imported into their destination country.

6. Order Tracking

Once your shipment has been dispatched, we will provide available tracking or shipment information.

Please allow approximately 24 to 48 hours for tracking information to become active after the shipment has been processed by the carrier.

For freight shipments, tracking and shipment documentation may vary depending on the freight provider and shipping method.

7. Multiple Shipments

An order may be shipped in multiple packages or shipments when necessary.

This may occur because of:

• Product availability
• Different production batches
• Order size
• Packaging requirements
• Shipping arrangements
• Freight or courier requirements

When applicable, separate tracking or shipment information may be provided for each shipment.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate shipping information before an order is dispatched.

Please carefully verify:

• Recipient name
• Company name
• Street address
• City
• Postal/ZIP code
• Country
• Phone number
• Email address

Fitness Deciders is not responsible for delivery failures, additional shipping charges, returns or delays caused by incorrect or incomplete information provided by the customer.

If a shipment is returned because of an incorrect address or the recipient's failure to accept delivery, additional shipping charges may apply before the order can be resent.

9. Delayed Shipments

Estimated delivery times are provided for guidance only.

A shipment may be delayed due to circumstances including:

• Customs inspections
• Import clearance
• Weather conditions
• Carrier delays
• Public holidays
• Transportation disruptions
• Incorrect recipient information
• Regulatory requirements
• Events outside our reasonable control

Where a carrier is responsible for a delay, we will assist the customer in obtaining available shipment information, but Fitness Deciders cannot guarantee a specific delivery date.

10. Lost or Damaged Shipments

We work with established shipping and logistics providers to deliver orders safely.

If a shipment appears to be lost, delayed or damaged during transit, please contact us as soon as possible so that we can assist with the carrier investigation.

Where applicable, claims will be handled according to the terms and procedures of the relevant shipping provider.

For commercial shipments, the responsibilities of the buyer, seller and carrier may also depend on the agreed shipping terms or Incoterms stated in the order documentation or commercial invoice.

11. Damaged Packages

If your shipment arrives with visible external damage, we recommend:

1. Photographing the package before opening it.
2. Photographing the damaged packaging and products.
3. Keeping all original packaging materials.
4. Contacting Fitness Deciders as soon as possible.
5. Providing your order number and relevant photographs.

For custom or wholesale orders, damage claims should be reported promptly so that the appropriate shipping or production records can be reviewed.

12. Product Defects or Manufacturing Issues

If you receive products with a confirmed manufacturing defect or material issue, please contact us promptly after delivery.

Please provide:

• Order or invoice number
• Product name or reference
• Quantity affected
• Clear photographs or videos showing the issue
• Description of the problem

We will review the claim and determine an appropriate resolution based on the nature of the issue, order terms and applicable agreement.

For custom and private label orders, approved samples, specifications, artwork and written production requirements may be used as references when evaluating a claim.

Normal wear and tear, improper use, accidental damage or modifications made after delivery are generally not considered manufacturing defects.

13. Missing Items

If you believe that an item or quantity is missing from your shipment, please contact us as soon as possible.

Before submitting a claim, please check:

• Whether the order was divided into multiple shipments
• Whether all packages have been delivered
• The packing list or commercial invoice
• The quantities received

When reporting a missing item, please provide:

• Order or invoice number
• Product name or reference
• Quantity expected
• Quantity received
• Photographs of the packaging and shipment where applicable

We will review the relevant packing and shipping records to investigate the discrepancy.

14. Sample Orders

Sample orders may be shipped through international courier services depending on the destination.

Sample shipping charges may be quoted separately from the sample or product cost.

Sample delivery times depend on:

• Sample preparation
• Customization requirements
• Destination
• Courier availability
• Customs clearance

Sample approval may be required before proceeding with bulk production.

15. Bulk & Custom Manufacturing Orders

For bulk, OEM and private label orders, the shipping arrangement will be agreed before production or dispatch.

The quotation or commercial documentation may specify:

• Production timeline
• Shipment method
• Shipping charges
• Delivery destination
• Payment terms
• Applicable Incoterms
• Customs responsibilities
• Required documentation

Where a specific written agreement or commercial document contains different shipping terms, those agreed terms will apply to the relevant order.

16. Delivery Confirmation

A shipment is considered delivered when the relevant courier or freight carrier records the shipment as delivered to the specified destination or authorized recipient.

For international commercial shipments, delivery may also be subject to customs clearance and the agreed shipping terms.

17. Contact Us

If you have questions regarding an order, shipment or delivery, please contact our team:

Fitness Deciders
Email: info@fitnessdeciders
Phone / WhatsApp:+92 300 0932120
Address: Rangpura Road, House No. 9/130 Islampura, Sialkot, Pakistan

We will assist with available shipment information and coordinate with the relevant logistics provider where necessary.