This Refund and Returns Policy applies to products and manufacturing services provided by Fitness Deciders (“Fitness Deciders”, “we”, “our”, or “us”) through fitnessdeciders.com and through direct business-to-business orders.

Fitness Decides primarily operates as a manufacturer and exporter of bags, fitness gear, apparel and custom products. Because many of our products are manufactured specifically according to a customer’s requirements, returns and refunds are handled differently from standard retail purchases.

1. B2B and Custom Manufacturing Orders

Our products are primarily supplied to:

  • Brands
  • Importers
  • Distributors
  • Wholesalers
  • Retailers
  • Fitness businesses
  • Commercial customers
  • Other business customers

Many orders are manufactured according to customer-approved specifications, including custom:

  • Designs
  • Dimensions
  • Materials
  • Colors
  • Branding
  • Labels
  • Printing
  • Embroidery
  • Packaging
  • Product configurations

For this reason, custom-manufactured products generally cannot be returned simply because the customer changes their mind, no longer requires the products, or does not like the approved design after production.

2. Quotations and Orders

A quotation or price estimate does not constitute a confirmed order unless accepted by both parties.

Before production begins, customers may be required to confirm:

  • Product specifications
  • Quantities
  • Materials
  • Colors
  • Dimensions
  • Branding
  • Packaging
  • Delivery requirements
  • Pricing
  • Production terms

Once an order has been confirmed and production has commenced, cancellation or modification may not be possible without additional costs.

3. Samples and Product Approval

For custom products, we may provide a sample or prototype before bulk production.

Customers are responsible for reviewing and approving the sample and relevant specifications before bulk production begins.

Once a customer has approved a sample or final specification, Fitness Deciders will manufacture the bulk order based on the approved requirements.

Customers should carefully review all specifications before providing final approval.

4. Returns for Defective or Incorrect Products

We stand behind products manufactured according to the agreed specifications.

A customer may contact us regarding products that are:

  • Materially defective
  • Damaged before delivery
  • Significantly different from the approved specifications
  • Manufactured with incorrect branding due to a manufacturing error
  • Missing agreed components
  • Otherwise materially non-conforming to the confirmed order

The customer must notify Fitness Deciders as soon as reasonably possible after receiving the shipment.

5. Reporting a Problem

To report defective, damaged or incorrect products, contact us with:

  • Order or invoice number
  • Customer/company name
  • Description of the issue
  • Quantity affected
  • Clear photographs or videos
  • Photographs of packaging where relevant
  • Any other information reasonably requested by our team

For larger shipments, we may request additional evidence or inspection information before determining an appropriate resolution.

6. Inspection and Resolution

After receiving a complaint, Fitness Deciders may review the reported issue and, where appropriate, request photographs, videos, samples or other evidence.

If the issue is determined to have resulted from a manufacturing error or failure to meet the agreed specifications, we may, depending on the circumstances:

  • Replace the affected products
  • Repair or correct the affected products
  • Provide a partial refund or credit
  • Provide another mutually agreed resolution

The appropriate remedy will depend on the nature and extent of the issue.

7. Products That Cannot Be Returned

Unless otherwise agreed in writing, we generally do not accept returns for products that:

  • Were custom manufactured according to the customer’s specifications
  • Were customized with the customer’s branding
  • Were manufactured according to an approved sample
  • Have been altered after delivery
  • Have been used, damaged or mishandled by the customer
  • Have been damaged because of improper storage, handling or use
  • Are returned without prior authorization
  • Are being returned solely because the customer changed their mind

8. Shipping Damage

Customers should inspect shipments as soon as reasonably possible after delivery.

If products appear to have been damaged during transportation, customers should:

  1. Photograph the damaged packaging before opening it, where possible.
  2. Photograph the affected products.
  3. Record the nature and quantity of the damage.
  4. Notify Fitness Deciders promptly.
  5. Provide any documentation required by the relevant shipping or freight provider.

Shipping-related claims may also be subject to the terms and procedures of the applicable carrier, freight forwarder or shipping service.

9. Refunds

Where a refund is approved, the refund amount and method will depend on:

  • The nature of the issue
  • The affected quantity
  • The payment method
  • The applicable order terms
  • Any applicable shipping, production or third-party costs
  • The resolution agreed between Fitness Deciders and the customer

Refunds are not automatically available for cancelled custom orders after production has started.

Where a partial shipment or partial production is affected, any approved refund may be limited to the affected portion of the order.

10. Deposits and Advance Payments

Some manufacturing orders may require an advance payment or deposit before production begins.

Once production, material procurement, customization or other work has commenced, advance payments may be non-refundable to the extent that they have been used to cover committed production, materials, customization, tooling, labor, packaging or other project-related costs, subject to the applicable order agreement and applicable law.

The specific payment and cancellation terms for a particular order may be agreed separately in writing.

11. Order Cancellation

Customers should contact Fitness Deciders as soon as possible if they wish to cancel an order.

Cancellation requests received before production or material procurement begins may be considered depending on the circumstances.

Once materials have been purchased, products have been customized, or production has started, cancellation may result in charges for costs already incurred.

For custom manufacturing orders, the cancellation terms agreed in the quotation, invoice, purchase order or separate manufacturing agreement may take precedence over the general provisions of this policy.

12. Return Authorization

Do not send products back without contacting us first.

All returns must receive prior authorization from Fitness Deciders.

If a return is approved, we will provide instructions regarding:

  • Return address
  • Shipping method
  • Required documentation
  • Packaging requirements
  • Inspection procedure

Unauthorized returns may not be accepted.

13. Return Shipping Costs

If a return is approved because of a verified manufacturing defect or an error attributable to Fitness Deciders, we will determine an appropriate arrangement for reasonable return-related costs based on the circumstances and applicable order terms.

If a return is requested for reasons unrelated to a manufacturing defect, the customer may be responsible for return shipping and other associated costs.

14. International Orders

For international orders, returns, replacements and refunds may be affected by:

  • Customs requirements
  • Import duties
  • Taxes
  • Freight charges
  • Insurance
  • Carrier policies
  • Destination-country requirements

Customers are responsible for complying with applicable import requirements unless otherwise agreed in the relevant order documentation.

15. Wholesale and Bulk Orders

Because Fitness Deciders primarily supplies wholesale and bulk orders, returns are not handled in the same manner as ordinary consumer retail purchases.

Customers purchasing in commercial quantities should review and confirm the product specifications, quantities, pricing, sampling requirements and applicable order terms before production begins.

Where appropriate, a separate purchase order, quotation, invoice or manufacturing agreement may contain specific return, replacement, warranty or refund provisions.

16. Product Variations

Minor variations may occur during manufacturing, particularly with products made from natural materials, textiles, leather or other materials where slight differences in:

  • Color
  • Texture
  • Grain
  • Finish
  • Measurement
  • Appearance

may naturally occur.

Such reasonable variations do not necessarily constitute a manufacturing defect.

Where precise tolerances or material specifications are important to a project, these should be agreed in writing before production begins.

17. Customer-Supplied Materials and Designs

If a customer provides materials, artwork, specifications, samples, logos or other production inputs, the customer is responsible for ensuring that they are accurate and that they have the necessary rights or permissions to use them.

Fitness Deciders is generally not responsible for defects, delays or incorrect results caused by inaccurate, incomplete or unsuitable customer-supplied information or materials.

18. No Refund for Change of Mind

Because Fitness Deciders primarily manufactures products for business customers, we generally do not provide refunds solely because a customer:

  • Changes their mind
  • No longer needs the products
  • Finds a different supplier
  • Decides not to sell the products
  • Dislikes a design that they previously approved
  • Ordered an incorrect specification
  • Ordered an incorrect quantity

This does not affect any rights or remedies that may apply under applicable law or an individual written agreement.

19. Warranty and Manufacturing Defects

Any express warranty applicable to a particular product or order will be governed by the terms communicated to the customer in the relevant quotation, invoice, purchase order, manufacturing agreement or other written documentation.

Nothing in this policy is intended to exclude or limit rights that cannot legally be excluded or limited under applicable law.

20. Changes to This Policy

Fitness Deciders may update this Refund and Returns Policy from time to time to reflect changes in our business, products, services, order procedures or applicable requirements.

The latest version will be published on this page with the updated date shown at the top.

21. Contact Us

If you have a question about a return, refund, defective product or order cancellation, contact us before sending any products back.

Fitness Deciders

Email: info@fitnessdeciders.com
Phone / WhatsApp:+92 300 0932120
Address: Sialkot, Punjab, Pakistan

Subject: Refund / Return Inquiry

Please include your order number, company name and a description of the issue when contacting us.